Refund policy

Our priority is for all of our customers to be 100% satisfied with their purchase.

We are ready to assist you with any problems with your instrument or equipment.

Our team is confident we can find a solution for you; if not, we are happy to discuss a refund in accordance with ACCC guidelines.

Please be mindful that we do not offer a refund for a return that is a change of mind.

Please be sure to reach out to us for clarification if you are unsure about your purchase; we are happy to assist you in making the right decision.

Non-refundable Items

Some items are universally deemed as non-refundable.

For copyright and intellectual property reasons, items such as publishing and software are deemed non-refundable.  

For resale purposes, consumable items that have been opened, such as guitar strings or cables, are deemed non-refundable.

For health and safety reasons, items that have been in contact with bodily fluids, such as microphones, reeds, mouthpieces, harmonicas, headphones, in-ear monitors, etc, are deemed as non-refundable.

When Can You Return an Item?

You deserve products that meet your expectations. You are entitled to a refund, repair, exchange or store credit if the item you have purchased is:

• Faulty
• Significantly different to what was shown, advertised or described
• Did not perform as reasonably expected

If you are experiencing any of the above with your purchase, please fill out the form below, and we will do our best to rectify the issue as soon as possible.